Zoom Support

1. Create a Support Case

Open a support case by email. Click the link below to start a pre-filled message to our support team:

Or write to:

Please include:

• Your Xila account email
• Whether Connect Zoom completed in Calendar Settings
• A clear description of the issue and steps to reproduce
• Screenshots of any error messages

2. Support Email, Phone & Live Options

• Support email: support@xila.io (primary channel for Zoom integration issues)
• Phone: +44-7878167416 (UK) — for urgent account issues during business hours; email is preferred for Zoom OAuth and meeting-link troubleshooting so we can track screenshots and case history.
• Seller questions: seller-support@xila.com
• Safety / abuse: safety@xila.com
• Live chat / in-app live support: Not offered for this integration. Support is provided by email (and phone during hours as above).

3. Support Team Hours & First Response SLA

• Hours: Monday–Friday, 09:00–18:00 UK time (Europe/London), excluding UK public holidays.
• First response SLA: within 2 business days of receiving your email.
• Complex OAuth, billing, or safety investigations may take longer; we will acknowledge your case within the SLA and keep you updated.

4. Knowledge Base & Self-Service

Before opening a case, these guides may resolve common Zoom connection questions:

• Zoom integration guide — adding, using, and removing the app (Connect Zoom, create meeting links, disconnect)
• Xila FAQ
• General Xila support
• Privacy Policy
• Terms of Use

5. Business Contact

Xila Limited
Email: support@xila.io
Telephone: +44-7878167416
Developer contact (Marketplace listing): shoaib@xila.io