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Community Guidelines

Last Updated: January 26, 2026|Version: 1.0

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Table of Contents

1. Introduction

Welcome to XILA! These Community Guidelines ("Guidelines") outline the standards of behavior we expect from all users of our marketplace platform, including our website, mobile applications, and related services (collectively, the "Platform"). These Guidelines apply to all users, whether you're buying, selling, posting content, participating in communities, or using any other Platform features.

By using the Platform, you agree to follow these Guidelines. Violations of these Guidelines may result in warnings, content removal, temporary suspension, or permanent account termination.

2. Our Community Values

XILA is built on the following core values:

  • Respect: Treat all community members with respect and dignity

  • Honesty: Be truthful and transparent in all interactions

  • Safety: Create a safe environment for all users

  • Inclusivity: Welcome and include people from all backgrounds

  • Integrity: Act with integrity in all transactions and interactions

  • Collaboration: Work together to build a positive community

3. Prohibited Content

3.1 Illegal Content

You may not post, share, or promote content that:

  • Violates any applicable laws or regulations

  • Promotes illegal activities

  • Contains illegal products or services

  • Facilitates illegal transactions

  • Violates intellectual property rights

3.2 Harmful or Dangerous Content

You may not post content that:

  • Promotes violence, self-harm, or suicide

  • Contains graphic or disturbing imagery

  • Promotes dangerous activities or challenges

  • Contains instructions for creating weapons or harmful devices

  • Encourages harmful behavior

3.3 Hate Speech and Discrimination

You may not post content that:

  • Attacks, threatens, or incites violence against individuals or groups based on:

    • Race, ethnicity, or national origin

    • Religion or religious beliefs

    • Gender, gender identity, or sexual orientation

    • Age, disability, or medical condition

    • Political affiliation

  • Promotes hate groups or ideologies

  • Uses slurs or derogatory language

  • Denies historical events (e.g., genocide, holocaust)

3.4 Harassment and Bullying

You may not:

  • Harass, bully, or intimidate other users

  • Threaten violence or harm

  • Stalk or dox other users

  • Share private information without consent

  • Create fake accounts to harass others

  • Organize or encourage harassment campaigns

3.5 Spam and Scams

You may not:

  • Post spam, unsolicited advertisements, or repetitive content

  • Engage in fraudulent activities or scams

  • Mislead users about products, services, or opportunities

  • Use deceptive pricing or false advertising

  • Create fake reviews or ratings

  • Manipulate search results or rankings

3.6 Adult Content

You may not post:

  • Pornographic or sexually explicit content

  • Nudity or sexual imagery (except in appropriate contexts)

  • Sexual services or adult entertainment

  • Content that sexualizes minors

Exception: Educational, artistic, or medical content may be permitted in appropriate contexts.

3.7 Misinformation

You may not post:

  • False or misleading information that could cause harm

  • Medical misinformation that could endanger health

  • Election or voting misinformation

  • Conspiracy theories that promote violence or harm

  • Deepfakes or manipulated media used to deceive

3.8 Intellectual Property Violations

You may not:

  • Post content that infringes copyrights, trademarks, or other intellectual property rights

  • Use others' content without permission or proper attribution

  • Claim ownership of content you don't own

  • Violate others' privacy or publicity rights

4. Marketplace-Specific Rules

4.1 Product Listings

When listing products, you must:

  • Provide accurate and complete product descriptions

  • Use clear, honest product images

  • Set fair and transparent prices

  • Disclose any defects or limitations

  • Comply with all applicable laws and regulations

  • Only list products you have the right to sell

4.2 Service Listings

When offering services, you must:

  • Accurately describe your services and qualifications

  • Provide honest pricing and terms

  • Fulfill service commitments as described

  • Maintain necessary licenses and certifications

  • Respond to inquiries in a timely manner

4.3 Job Postings

When posting jobs, you must:

  • Post legitimate employment opportunities only

  • Provide accurate job descriptions and requirements

  • Comply with equal opportunity employment laws

  • Not discriminate based on protected characteristics

  • Respond to applications professionally

4.4 Rental Listings

When listing rental properties, you must:

  • Accurately describe the property and amenities

  • Provide honest pricing and availability

  • Disclose any restrictions or limitations

  • Comply with local rental laws and regulations

  • Maintain properties as described

4.5 Reviews and Ratings

When writing reviews, you must:

  • Base reviews on actual experiences

  • Be honest and constructive

  • Not post fake or paid reviews

  • Not use reviews to harass or extort

  • Comply with our Review Guidelines

5. Communication Standards

5.1 Chat and Messaging

When communicating with other users:

  • Be respectful and professional

  • Use appropriate language

  • Don't spam or send unsolicited messages

  • Don't harass, threaten, or intimidate

  • Don't share private information without consent

  • Don't use communication for scams or fraud

5.2 Voice and Video Calls

During calls:

  • Respect other participants

  • Don't record calls without consent

  • Don't use calls for illegal activities

  • Don't harass or abuse other participants

  • Follow our Fair Usage Policy

5.3 Public Posts and Comments

When posting publicly:

  • Be respectful of others' opinions

  • Engage in constructive discussions

  • Don't post spam or repetitive content

  • Don't hijack conversations

  • Don't post off-topic content

6. Community Features

6.1 Communities

When participating in communities:

  • Follow community-specific rules (if any)

  • Respect community moderators and administrators

  • Contribute meaningfully to discussions

  • Don't spam or self-promote excessively

  • Don't create duplicate communities

  • Don't disrupt community activities

6.2 Social Features

When using social features:

  • Respect others' privacy settings

  • Don't spam friend requests or follows

  • Don't create fake accounts

  • Don't manipulate social metrics

  • Don't use social features for harassment

6.3 Groups and Forums

When participating in groups or forums:

  • Stay on topic

  • Search before posting

  • Follow group-specific rules

  • Don't cross-post excessively

  • Don't derail discussions

7. Account and Identity

7.1 Account Authenticity

You must:

  • Use your real identity (where required)

  • Maintain one account per person (unless authorized)

  • Not create fake or impersonating accounts

  • Not share your account with others

  • Not use accounts to circumvent bans or restrictions

7.2 Impersonation

You may not:

  • Impersonate other users, businesses, or public figures

  • Use names, images, or content to mislead others

  • Create accounts that appear to be official XILA accounts

  • Misrepresent your identity, qualifications, or affiliations

7.3 Account Security

You are responsible for:

  • Maintaining the security of your account

  • Not sharing your password or credentials

  • Reporting unauthorized access immediately

  • Using strong, unique passwords

8. Reporting Violations

8.1 How to Report

If you encounter content or behavior that violates these Guidelines, please report it:

  • In-App Reporting: Use the report feature on the Platform

  • Email: Report to support@xila.io

  • Copyright Infringement: See our DMCA/Copyright Policy

8.2 What to Include

When reporting, please include:

  • Description of the violation

  • Location (URL) of the violating content

  • Screenshots or evidence (if applicable)

  • Your contact information

8.3 False Reports

Filing false or malicious reports may result in:

  • Warning or account suspension

  • Loss of reporting privileges

  • Legal action (in severe cases)

9. Enforcement

9.1 Enforcement Actions

Violations of these Guidelines may result in:

  • Warning: First-time or minor violations

  • Content Removal: Removal of violating content

  • Temporary Suspension: Temporary restriction of account features

  • Permanent Ban: Permanent account termination

  • Legal Action: Referral to law enforcement (for illegal activities)

9.2 Factors Considered

When determining enforcement actions, we consider:

  • Severity of the violation

  • User's history of violations

  • Intent and context

  • Impact on other users

  • Applicable laws and regulations

9.3 Appeals

You may appeal enforcement actions by:

  • Contacting our support team

  • Providing relevant information

  • Explaining your perspective

We will review appeals in good faith, but our decisions are final.

10. Content Moderation

10.1 Our Right to Moderate

We reserve the right to:

  • Review, monitor, and moderate all user-generated content

  • Remove content that violates these Guidelines

  • Edit or modify content (in limited circumstances)

  • Restrict or suspend accounts

  • Take legal action when necessary

10.2 Automated Moderation

We may use automated systems to:

  • Detect spam and abusive content

  • Identify policy violations

  • Flag content for human review

  • Protect user safety

10.3 Human Review

Content flagged by automated systems or reported by users may be reviewed by human moderators who will make final decisions.

11. Intellectual Property

11.1 Respect for IP Rights

You must respect the intellectual property rights of others:

  • Don't post content you don't own or have permission to use

  • Obtain proper licenses for copyrighted material

  • Attribute content appropriately

  • Report IP violations

11.2 Your Content

You retain ownership of content you post, but you grant XILA a license to use it as described in our Terms and Conditions and EULA.

12. Privacy and Safety

12.1 Privacy

  • Respect others' privacy

  • Don't share private information without consent

  • Don't dox or expose personal information

  • Report privacy violations

12.2 Safety

  • Report threats, harassment, or dangerous behavior

  • Don't share harmful or dangerous content

  • Protect your own privacy and safety

  • Use Platform safety features

13. Commercial Activities

13.1 Permitted Commercial Activities

You may:

  • List products and services for sale

  • Promote your business (within guidelines)

  • Use Platform features for legitimate business purposes

  • Engage in marketplace transactions

13.2 Prohibited Commercial Activities

You may not:

  • Spam or send unsolicited commercial messages

  • Use fake reviews or ratings

  • Manipulate search results

  • Engage in fraudulent transactions

  • Violate our Terms and Conditions

14. Updates to Guidelines

We may update these Guidelines from time to time. We will notify you of material changes by:

  • Posting the updated Guidelines on the Platform

  • Sending email notifications to registered users

  • Updating the "Last Updated" date

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Guidelines.

These Community Guidelines are effective as of the Last Updated date above. Please review these Guidelines regularly as they may be updated from time to time.

15. Contact Information

If you have questions about these Community Guidelines, need to report a guideline violation, or require assistance with content moderation decisions, please contact our community team. We are dedicated to maintaining a safe and welcoming environment for all users and will review your inquiry as quickly as possible.