B03 — Subscription and Payment Terms
| Field | Value |
| Document ID | B03 |
| Version | 0.1.0 |
| Status | Draft for UK legal review |
| Classification | Public |
| Effective date | [Effective Date] |
| Related documents | B01, B02, B04, B05, C01 |
Xila Ltd — Subscription and Payment Terms
Version 0.1.0 — Draft for UK legal review
Effective date: [Effective Date]
These terms apply to paid Platform Fees, subscriptions and payment facilitation on Xila. They supplement the Terms of Service.
1. Platform Fees
1.1 Xila may charge fees for subscriptions, premium features, promotions, commissions or other paid services ("Platform Fees").
1.2 Prices, billing periods, inclusions and any trial terms will be shown at the point of purchase or in an order form.
1.3 Prices may be shown exclusive or inclusive of VAT. Where VAT applies, it will be charged as required by law.
2. Payment providers
2.1 Payments are processed by regulated third-party Payment Providers (such as Stripe). You may also be subject to the Payment Provider's terms.
2.2 Xila does not operate a payment institution, e-money issuer, unregulated wallet or escrow service under these Terms.
2.3 Xila does not hold customer funds as a bank or custodian. Settlement to sellers or providers, where offered, is handled through the Payment Provider's marketplace or payout products.
3. Billing and renewals
3.1 By purchasing a subscription, you authorise recurring charges at the then-current rate until you cancel.
3.2 Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal in accordance with the cancellation method we provide.
3.3 We will provide clear information about price, term, renewal and cancellation before you purchase, and reminders where required by applicable law (including UK consumer subscription rules under the DMCC framework as applicable).
3.4 We may change subscription prices with reasonable prior notice. If you do not agree, you may cancel before the change takes effect.
4. Cancellation — Consumers
4.1 If you are a Consumer, you may have a statutory cooling-off right for digital content or services purchased at a distance, unless you request immediate supply and acknowledge that you lose the cooling-off right once supply begins, where that waiver is permitted by law.
4.2 You may cancel a subscription via Account settings or by contacting support@xila.com. Cancellation takes effect at the end of the current paid period unless we state otherwise or law requires sooner.
4.3 We will not impose unfair barriers to cancellation.
5. Refunds
5.1 Except where required by law or expressly stated at purchase, Platform Fees are non-refundable once a billing period has started.
5.2 If a paid digital service is faulty and you are a Consumer, your Consumer Rights Act remedies apply.
5.3 Chargebacks and payment disputes may be handled under Payment Provider rules. We may suspend Accounts involved in abusive chargeback activity.
6. Marketplace payments and payouts
6.1 Where Marketplace Features enable payments between Users, the contract for the underlying goods or services remains between those Users unless we expressly act as seller.
6.2 Sellers may need to complete Payment Provider onboarding (including identity and anti-fraud checks) to receive payouts.
6.3 Xila may delay, reverse, withhold or refund transactions where permitted by Payment Provider rules, fraud controls, these Terms, Marketplace Terms or law.
6.4 Platform commissions or fees on marketplace transactions will be disclosed before you confirm a chargeable action where practicable.
7. Failed payments and suspension
If payment fails, we may retry, notify you, restrict paid features, or suspend the Account until payment is resolved.
8. Taxes
You are responsible for your own tax obligations arising from purchases from Xila and from transactions with other Users. Sellers are responsible for VAT and invoicing for their supplies, except where law imposes obligations on Xila.
9. Promotions
Promotional credits or trials may be subject to additional conditions and may be withdrawn if misused.
10. Contact
Billing support: support@xila.com
Change history
| Version | Date | Summary |
| 0.1.0 | 2026-07-15 | Initial Subscription and Payment Terms |